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SERVIO Loyalty Program to manage the loyalty system

SERVIO Loyalty Program is a tool for managing and forming a customer loyalty system, as well as for implementing all kinds of promotions and bonus programs. The module is designed to implement modern marketing strategies and programs in hotels, restaurants, game centers, cinemas and other enterprises using SERVIO software. The system can work both online (the client's funds are stored in the database) and offline (the funds are stored in the card's memory). The correct use of loyalty programs increases the flow of visitors and brand awareness, and therefore the profit from the establishment.

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Functionality:

  • the ability to customize your own loyalty program (discount, bonus) both for the entire network and for each point individually
  • access to the client base from anywhere in the network
  • the ability to add a customer with a loyalty program from anywhere in the network
  • storing the customer's contact details and preferences
  • the ability to create several groups of the loyalty system
  • setting different discount discounts for different groups or positions
  • setting rules for moving through a group of discounts when certain conditions are met
  • accrual and write-off of bonuses in accordance with the rules
  • conducting payment transactions
  • a detailed report on the effectiveness of marketing activities
  • formation of analytics of the collected data on the network of enterprises and for each separately
  • integration with feedback modules (when using SERVIO MailSender and SERVIO ViberSender modules)

Using the SERVIO LoyaltyProgram module, you can automate the process of managing bonuses and discounts for regular customers of an institution operating in the hospitality and service industry. Using this tool in conjunction with SERVIO HMS or POS, you get a comprehensive picture of your business.


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