{"id":2812,"date":"2024-06-21T21:09:50","date_gmt":"2024-06-21T19:09:50","guid":{"rendered":"https:\/\/es.kingsight.com.ua\/produkty\/servio-hms-dlya-avtomatyzatsiyi-gotelnogo-biznesu-copy-29"},"modified":"2026-08-10T13:57:48","modified_gmt":"2026-08-10T11:57:48","slug":"servio-crm","status":"publish","type":"page","link":"https:\/\/expertsolution.com.ua\/en\/products\/pz\/servio-crm\/","title":{"rendered":"SERVIO CRM"},"content":{"rendered":"<div class=\"wp-block-group banner vertical\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h1 class=\"wp-block-heading has-text-align-center\">SERVIO CRM \u2013 your ecosystem for interacting with guests<\/h1>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-1 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<h2 class=\"wp-block-heading has-text-align-left\">SERVIO CRM: an essential part of a modern hotel<\/h2>\n\n\n\n<p>Our CRM has been designed to take into account all the specific features of Ukrainian hotels, the characteristics of booking channels and the internal business processes of hospitality establishments. It is integrated with SERVIO HMS, which significantly simplifies guest interactions and automates the sales department. SERVIO CRM offers flexible customisation: each column in the tables can be individually configured for sorting, grouping and filtering information. Lists and column layouts can also be customised.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/expertsolution.com.ua\/uploads\/2026\/08\/SERVIO-CRM-1-gor.svg\" alt=\"\" class=\"wp-image-7694\" title=\"\"><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group columns text small\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-2 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"59\" height=\"58\" src=\"https:\/\/expertsolution.com.ua\/uploads\/2024\/07\/2-1.png\" alt=\"\" class=\"wp-image-3274\" title=\"\"><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Ease of use<\/h3>\n\n\n\n<p>A key feature of the SERVIO CRM web solution is its ability to operate both within the HMS and completely independently.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"64\" height=\"64\" src=\"https:\/\/expertsolution.com.ua\/uploads\/2024\/07\/3-4.png\" alt=\"\" class=\"wp-image-3278\" title=\"\"><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Interaction with guests and corporate clients<\/h3>\n\n\n\n<p>Stay in touch with your existing guests and corporate clients at all times, and attract new ones easily and conveniently.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"53\" height=\"53\" src=\"https:\/\/expertsolution.com.ua\/uploads\/2024\/07\/4-4.png\" alt=\"\" class=\"wp-image-3276\" title=\"\"><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">Benefits of integration with HMS<\/h3>\n\n\n\n<p>The \u2018Booking\u2019 and \u2018Check-in\u2019 statuses, which are familiar and easy for hotel staff to use, are automatically mapped to the corresponding \u2018Order\u2019 statuses in the CRM.<\/p>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-file\"><a id=\"wp-block-file--media-156a79c4-2bc8-49ea-8739-345ab2b4104e\" href=\"\/uploads\/2024\/07\/Servio_HMS_prezentatsiya_2023_ua-.pdf\" target=\"_blank\" rel=\"noreferrer noopener\">PDF presentation<\/a><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group columns text no-padding-top no-margin-top\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">What SERVIO CRM has to offer<\/h2>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-3 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full servio-crm-features-img\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/expertsolution.com.ua\/uploads\/2026\/08\/SERVIO-CRM-2.svg\" alt=\"\" class=\"wp-image-7693\" title=\"\"><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>a combined database of guests and customers, and comprehensive guest questionnaires;<\/li>\n\n\n\n<li>detailed profiles of companies \u2013 legal entities;<\/li>\n\n\n\n<li>a complete and transparent record of guests\u2019 previous visits;<\/li>\n\n\n\n<li>guest transaction history;<\/li>\n\n\n\n<li>easy creation of new orders;<\/li>\n\n\n\n<li>maintaining detailed records for each guest\/customer.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full servio-crm-features-img\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/expertsolution.com.ua\/uploads\/2026\/08\/SERVIO-CRM-3.svg\" alt=\"\" class=\"wp-image-7692\" title=\"\"><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li>adaptive filter configuration and storage of CRM user templates;<\/li>\n\n\n\n<li>adding events;<\/li>\n\n\n\n<li>easy integration of Telegram bots for quick and convenient communication;<\/li>\n\n\n\n<li>email notifications and messages;<\/li>\n\n\n\n<li>integration with SIP telephony.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group banner vertical half benefits\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns banner vertical is-layout-flex wp-container-core-columns-is-layout-4 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/expertsolution.com.ua\/uploads\/2026\/08\/SERVIO-CRM-4.svg\" alt=\"\" class=\"wp-image-7691\" title=\"\"><\/figure>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<h2 class=\"wp-block-heading\">Benefits for your business<\/h2>\n\n\n\n<p>SERVIO CRM is a technological tool for the effective management of hotel business processes. Using it gives you a competitive edge in terms of the speed and quality of guest service and guest interactions. Regardless of the hotel\u2019s format and size, or the number of rooms, the CRM system can be easily adapted to the needs of the hospitality establishment, including any specific requirements.<\/p>\n<\/div>\n<\/div>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-5 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<h2 class=\"wp-block-heading\"><strong>A combined database of guests and customers<\/strong><\/h2>\n\n\n\n<p>With an integrated CRM, it\u2019s easy to view the full history of interactions, as well as the specific requests, preferences and values of each guest or customer. These are effective tools for engagement, high-quality communication and the hotel\u2019s marketing activities.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/expertsolution.com.ua\/uploads\/2026\/08\/SERVIO-CRM-5.svg\" alt=\"\" class=\"wp-image-7690\" title=\"\"><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-6 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<h2 class=\"wp-block-heading\"><strong>Statistics and analytics<\/strong><\/h2>\n\n\n\n<p>Analyse the behavioural patterns of customers and guests, market trends and developments, fluctuations in demand and the impact of external and internal factors on these. CRM statistics will enable you to optimise the quality of customer care and service, identify new guest needs, and add necessary services or remove those that are no longer relevant, thereby influencing customer satisfaction levels.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/expertsolution.com.ua\/uploads\/2026\/08\/SERVIO-CRM-6.svg\" alt=\"\" class=\"wp-image-7689\" title=\"\"><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-7 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<h2 class=\"wp-block-heading\"><strong>Manage orders centrally<\/strong><\/h2>\n\n\n\n<p>Manage the full cycle of guest and customer interactions within the CRM. The \u2018Bookings\u2019 section provides comprehensive information on the status of service, from the first point of contact through to check-out and post-stay interactions.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/expertsolution.com.ua\/uploads\/2026\/08\/SERVIO-CRM-7.svg\" alt=\"\" class=\"wp-image-7688\" title=\"\"><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-8 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:40%\">\n<h2 class=\"wp-block-heading\"><strong>\u201cCompanies\u201d section<\/strong><\/h2>\n\n\n\n<p>It stores detailed profiles of all companies entered into the CRM: contact details and contact person, order history or interaction history, current and previous agreements, preferences, special needs or requests.<\/p>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-vertically-aligned-center is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:60%\">\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1920\" height=\"1080\" src=\"https:\/\/expertsolution.com.ua\/uploads\/2026\/08\/SERVIO-CRM-8.svg\" alt=\"\" class=\"wp-image-7687\" title=\"\"><\/figure>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group columns text products\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading has-text-align-center\">Related modules and integrations<\/h2>\n\n\n\n<p class=\"has-text-align-center\">SERVIO CRM has implemented a range of integrations that will allow you to build a holistic, effective service and accounting system.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/expertsolution.com.ua\/en\/products\/pz\/servio-hms-for-hotel-business-automation\/\"><img loading=\"lazy\" decoding=\"async\" width=\"218\" height=\"195\" src=\"https:\/\/expertsolution.com.ua\/uploads\/2024\/07\/12-1.png\" alt=\"\" class=\"wp-image-3290\" title=\"\"><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\"><a href=\"https:\/\/expertsolution.com.ua\/en\/products\/pz\/servio-hms-for-hotel-business-automation\/\" title=\"\">Servio HMS for hotel business automation<\/a><\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/expertsolution.com.ua\/en\/products\/pz\/servio-reservation-module-reservation-for-the-site\/\"><img loading=\"lazy\" decoding=\"async\" width=\"218\" height=\"195\" src=\"https:\/\/expertsolution.com.ua\/uploads\/2024\/07\/13-1.png\" alt=\"\" class=\"wp-image-3295\" title=\"\"><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\"><a href=\"https:\/\/expertsolution.com.ua\/en\/products\/pz\/servio-reservation-module-reservation-for-the-site\/\" title=\"\">Servio Reservation \u2013 booking module for the website<\/a><\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"218\" height=\"195\" src=\"https:\/\/expertsolution.com.ua\/uploads\/2024\/07\/14-1.png\" alt=\"\" class=\"wp-image-3296\" title=\"\"><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Telegram bot<\/h3>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"218\" height=\"195\" src=\"https:\/\/expertsolution.com.ua\/uploads\/2024\/07\/15.png\" alt=\"\" class=\"wp-image-3297\" title=\"\"><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">SIP telephony<\/h3>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-10 wp-block-columns-is-layout-flex\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/expertsolution.com.ua\/en\/products\/pz\/channel-manager-yieldplanet-for-managing-your-channel\/\"><img loading=\"lazy\" decoding=\"async\" width=\"218\" height=\"195\" src=\"https:\/\/expertsolution.com.ua\/uploads\/2024\/07\/16.png\" alt=\"\" class=\"wp-image-3298\" title=\"\"><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading has-text-align-center\"><a href=\"https:\/\/expertsolution.com.ua\/en\/products\/pz\/channel-manager-yieldplanet-for-managing-your-channel\/\" title=\"\">YieldPlanet Channel Manager for managing OTA channels<\/a><\/h3>\n<\/div>\n<\/div>\n<\/div><\/div>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"SERVIO HMS PROGRAM OVERVIEW\" width=\"500\" height=\"281\" src=\"https:\/\/www.youtube.com\/embed\/iPNaWsPmH8E?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<div class=\"wp-block-group columns text small\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<h2 class=\"wp-block-heading\">Any questions left?<\/h2>\n\n\n\n<p>Our mission is to provide you with quality and informed answers to all your questions, no matter how complex. Our team of experts is ready to work for you and contribute to your understanding and development.<\/p>\n\n\n\t\t<a\t\t\t\thref=\"javascript:void(0)\"\r\n\t\t\t\tclass=\"sgpb-show-popup sgpb-popup-id-5123\"\r\n\t\tdata-sgpbpopupid=\"5123\"\r\n\t\tdata-popup-event=\"click\"\r\n\t\t>\r\n\t\tLeave a question\t\t<\/a>\r\n\t\t\n\n\n<div ><style>#sp-ea-3301 .spcollapsing { height: 0; overflow: hidden; transition-property: height;transition-duration: 300ms;}#sp-ea-3301.sp-easy-accordion>.sp-ea-single {margin-bottom: 10px; border: 1px solid #e2e2e2; }#sp-ea-3301.sp-easy-accordion>.sp-ea-single>.ea-header a {color: #444;}#sp-ea-3301.sp-easy-accordion>.sp-ea-single>.sp-collapse>.ea-body {background: #fff; color: #444;}#sp-ea-3301.sp-easy-accordion>.sp-ea-single {background: #eee;}#sp-ea-3301.sp-easy-accordion>.sp-ea-single>.ea-header a .ea-expand-icon { float: left; color: #444;font-size: 16px;}<\/style><div id=\"sp_easy_accordion-1721612751\">\n<div id=\"sp-ea-3301\" class=\"sp-ea-one sp-easy-accordion\" data-ex-icon=\"minus\" data-col-icon=\"plus\" data-ea-active=\"ea-click\" data-ea-mode=\"vertical\" data-preloader=\"\" data-scroll-active-item=\"\" data-offset-to-scroll=\"0\">\n\t<!-- Start accordion card div. -->\n\t<div class=\"ea-card  sp-ea-single\">\n\t\t<!-- Start accordion header. -->\n\t\t<h3 class=\"ea-header\">\n\t\t\t<!-- Add anchor tag for header. -->\n\t\t\t<a class=\"collapsed\" id=\"ea-header-33010\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse33010\" aria-controls=\"collapse33010\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t\t<i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> What does integrated CRM provide?\t\t\t<\/a> <!-- Close anchor tag for header. -->\n\t\t<\/h3>\t<!-- Close header tag. -->\n\t\t<!-- Start collapsible content div. -->\n\t\t<div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse33010\" data-parent=\"#sp-ea-3301\" role=\"region\" aria-labelledby=\"ea-header-33010\">  <!-- Content div. -->\n\t\t\t<div class=\"ea-body\">\n\t\t\t<p>Integrated CRM in SERVIO HMS allows you to manage your customer base more holistically \u2013 you will be able to process potential customers, both individual and partner companies, build future interactions with them. And current customers will automatically go through sales funnels<\/p>\n\t\t\t<\/div> <!-- Close content div. -->\n\t\t<\/div> <!-- Close collapse div. -->\n\t<\/div> <!-- Close card div. -->\n\t\t<!-- Start accordion card div. -->\n\t<div class=\"ea-card  sp-ea-single\">\n\t\t<!-- Start accordion header. -->\n\t\t<h3 class=\"ea-header\">\n\t\t\t<!-- Add anchor tag for header. -->\n\t\t\t<a class=\"collapsed\" id=\"ea-header-33011\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse33011\" aria-controls=\"collapse33011\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t\t<i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> Can I get a CRM system on a subscription basis?\t\t\t<\/a> <!-- Close anchor tag for header. -->\n\t\t<\/h3>\t<!-- Close header tag. -->\n\t\t<!-- Start collapsible content div. -->\n\t\t<div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse33011\" data-parent=\"#sp-ea-3301\" role=\"region\" aria-labelledby=\"ea-header-33011\">  <!-- Content div. -->\n\t\t\t<div class=\"ea-body\">\n\t\t\t<p>Yes, if you have purchased the basic SERVIO HMS system by subscription, then the additional CRM module can also be obtained by subscription.<\/p>\n\t\t\t<\/div> <!-- Close content div. -->\n\t\t<\/div> <!-- Close collapse div. -->\n\t<\/div> <!-- Close card div. -->\n\t\t<!-- Start accordion card div. -->\n\t<div class=\"ea-card  sp-ea-single\">\n\t\t<!-- Start accordion header. -->\n\t\t<h3 class=\"ea-header\">\n\t\t\t<!-- Add anchor tag for header. -->\n\t\t\t<a class=\"collapsed\" id=\"ea-header-33012\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse33012\" aria-controls=\"collapse33012\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t\t<i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> What are the ways to communicate with guests directly in CRM?\t\t\t<\/a> <!-- Close anchor tag for header. -->\n\t\t<\/h3>\t<!-- Close header tag. -->\n\t\t<!-- Start collapsible content div. -->\n\t\t<div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse33012\" data-parent=\"#sp-ea-3301\" role=\"region\" aria-labelledby=\"ea-header-33012\">  <!-- Content div. -->\n\t\t\t<div class=\"ea-body\">\n\t\t\t<p>You will be able to communicate with your guests thanks to the connected telegram bot, mail and via telephony, if the latter is integrated with the system.<\/p>\n\t\t\t<\/div> <!-- Close content div. -->\n\t\t<\/div> <!-- Close collapse div. -->\n\t<\/div> <!-- Close card div. -->\n\t\t<!-- Start accordion card div. -->\n\t<div class=\"ea-card  sp-ea-single\">\n\t\t<!-- Start accordion header. -->\n\t\t<h3 class=\"ea-header\">\n\t\t\t<!-- Add anchor tag for header. -->\n\t\t\t<a class=\"collapsed\" id=\"ea-header-33013\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse33013\" aria-controls=\"collapse33013\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t\t<i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> What makes your CRM better than others on the market?\t\t\t<\/a> <!-- Close anchor tag for header. -->\n\t\t<\/h3>\t<!-- Close header tag. -->\n\t\t<!-- Start collapsible content div. -->\n\t\t<div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse33013\" data-parent=\"#sp-ea-3301\" role=\"region\" aria-labelledby=\"ea-header-33013\">  <!-- Content div. -->\n\t\t\t<div class=\"ea-body\">\n\t\t\t<div class=\"container_how\">\n<div class=\"answercont\">\n<div class=\"answer\">We position our CRM as one that is created specifically for the hotel market. SERVIO CRM is closely linked to the HMS system and all guest service processes are integrated to achieve the most convenient interaction with customers. Other CRMs need to be customized, but you can use ours \u201cout of the box\u201d<\/div>\n<\/div>\n<\/div>\n\t\t\t<\/div> <!-- Close content div. -->\n\t\t<\/div> <!-- Close collapse div. -->\n\t<\/div> <!-- Close card div. -->\n\t\t<!-- Start accordion card div. -->\n\t<div class=\"ea-card  sp-ea-single\">\n\t\t<!-- Start accordion header. -->\n\t\t<h3 class=\"ea-header\">\n\t\t\t<!-- Add anchor tag for header. -->\n\t\t\t<a class=\"collapsed\" id=\"ea-header-33014\" data-sptoggle=\"spcollapse\" data-sptarget=\"#collapse33014\" aria-controls=\"collapse33014\" href=\"#\"  aria-expanded=\"false\" tabindex=\"0\">\n\t\t\t<i class=\"ea-expand-icon ea-icon-expand-plus\"><\/i> How do I start using your CRM?\t\t\t<\/a> <!-- Close anchor tag for header. -->\n\t\t<\/h3>\t<!-- Close header tag. -->\n\t\t<!-- Start collapsible content div. -->\n\t\t<div class=\"sp-collapse spcollapse spcollapse\" id=\"collapse33014\" data-parent=\"#sp-ea-3301\" role=\"region\" aria-labelledby=\"ea-header-33014\">  <!-- Content div. -->\n\t\t\t<div class=\"ea-body\">\n\t\t\t<div class=\"promo promo1\">\n<section class=\"u-body u-xl-mode\">\n<div id=\"carousel_72a6\" class=\"u-align-center u-clearfix u-section-12\">\n<div class=\"u-clearfix u-sheet u-sheet-1\">\n<div class=\"hms-temp-prod\">\n<div class=\"frame-wrapper_2\">\n<div class=\"frame-2\">\n<div class=\"price-wrapper\">\n<div class=\"wrapper-45\">\n<div class=\"container_how\">\n<div class=\"answercont\">\n<div class=\"answer\">Leave a request on our website or contact the sales department, and our manager will help you organize the work.<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/section>\n<\/div>\n\t\t\t<\/div> <!-- Close content div. -->\n\t\t<\/div> <!-- Close collapse div. -->\n\t<\/div> <!-- Close card div. -->\n\t<script type=\"application\/ld+json\">{\n    \"@context\": \"https:\\\/\\\/schema.org\",\n    \"@type\": \"FAQPage\",\n    \"mainEntity\": [\n        {\n            \"@type\": \"Question\",\n            \"name\": \"\\u0429\\u043e \\u0434\\u0430\\u0454 \\u0456\\u043d\\u0442\\u0435\\u0433\\u0440\\u043e\\u0432\\u0430\\u043d\\u0430 CRM?\",\n            \"acceptedAnswer\": {\n                \"@type\": \"Answer\",\n                \"text\": \"\\u0406\\u043d\\u0442\\u0435\\u0433\\u0440\\u043e\\u0432\\u0430\\u043d\\u0430 CRM \\u0432 SERVIO HMS \\u0434\\u0430\\u0454 \\u0437\\u043c\\u043e\\u0433\\u0443 \\u0432\\u0435\\u0441\\u0442\\u0438 \\u0432\\u0430\\u0448\\u0443 \\u043a\\u043b\\u0456\\u0454\\u043d\\u0442\\u0441\\u044c\\u043a\\u0443 \\u0431\\u0430\\u0437\\u0443 \\u0431\\u0456\\u043b\\u044c\\u0448 \\u0446\\u0456\\u043b\\u0456\\u0441\\u043d\\u043e - 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