Technical support
Connect to our chatbots on Viber and Telegram and communicate with technical support specialists online whenever you need it.
+38 (097) 537-0168
support@servio.com.uaAlways in touch
Connect to our chatbots on Viber and Telegram and communicate with technical support specialists online.
Instructions
We made sure that working with SERVIO software was very easy for the user, and the adaptation and learning phase was as fast as possible. To this end, we created a knowledge base for our products.
How to work with a cash register, keep inventory records, and track finances - this and other useful information is publicly available to users of the automation system in the SERVIO wiki.
User Guide
Expert Solution's mission is to become an integral part of the development of the hotel and restaurant business in Ukraine, providing unique software tools and knowledge to increase the competitiveness and efficiency of enterprises in the hospitality sector.
Changelog
Our goal is to be leaders in providing innovative and flexible solutions for automating and optimizing the hotel and restaurant business, contributing to the creation of a highly productive and competitive enterprise for our clients.
Full control
Application execution processes from start to finish
History
The work performed is stored in the database.
Harmonization
Applications (cost of work) in ONLINE mode
CONTROL
Email notifications about the progress of work
Time saving
To maintain the software process
High speed
And the quality of service
How long does it take to implement the system?
For the subscription option, the system implementation in a typical hotel is carried out within 3-4 days. For the option of purchasing licenses for permanent use – 3-4 weeks.
How is staff trained to work with the program?
Training of personnel with automation tools can be both group and individual and is conducted online, according to a plan previously approved with the customer.
Can I buy back a rented Servio system?
Yes, SERVIO software can be purchased by paying the cost of licenses.
What does the cost of a subscription to a phone depend on?
The cost of a subscription to the program depends on the type of configuration (Base or Enterprise), number pool (number of rooms), and the availability of additional modules and integrations.
How is the system implemented when purchasing licenses?
The implementation of the automation system takes place in several stages:
- analysis of the enterprise and identification of its needs, formation of a commercial offer;
- conclusion of a contract;
- supply and installation of equipment (if included in the project);
- preliminary configuration of software modules (help systems, reporting forms, access for each user);
- staff training;
- launching the automation system and monitoring its operation in the first days;
- technical support.
What equipment is required for the program to work?
To work with the program, you need standard computer equipment, the technical characteristics of which must meet the minimum requirements specified in the program instructions..
How is service support after launch?
After launching the program, we provide 1 month of support of the maximum category. In the future, for customers on a subscription basis, maintenance (in a particular category) is included in the monthly payment. Customers who have purchased licenses can conclude a service contract for maintenance or pay for the work actually performed.
What guarantee do you give?
The software is guaranteed for 12 months. This means that issues related to possible errors in the program or system pre-configuration that, for one reason or another, were not performed during the pre-configuration process are handled free of charge.