SERVIO Loyalty Program – a tool for managing and forming a customer loyalty system, as well as for implementing various promotions and bonus programs. The module is designed to implement modern marketing strategies and programs in hotels, restaurants, gaming centers, cinemas and other enterprises that use SERVIO software. The system can operate both online (the client's funds are stored in the database) and offline (the funds are recorded in the card's memory). Proper use of loyalty programs increases the flow of visitors and the brand image, and therefore the profit from the institution.
Order calculationFunctionalities:
- the ability to create your own loyalty program (discount, bonus) both for the entire network and for each individual point
- access to the customer base from anywhere in the network
- the ability to add a customer to the loyalty program from anywhere on the network
- storing customer contact details and preferences
- the ability to create multiple loyalty system groups
- setting different discounts for different groups or positions
- setting rules for moving through a discount group when certain conditions are met
- accrual and write-off of bonuses in accordance with the rules
- conducting payment transactions
- detailed report on the effectiveness of marketing activities carried out
- formation of analytics of collected data across the network of enterprises and for each one separately
- integration with feedback modules (when using SERVIO MailSender and SERVIO ViberSender modules)
Using the SERVIO LoyaltyProgram module, you can automate the process of managing bonuses and discounts for regular customers of an establishment operating in the hospitality and service industry. Using this tool in conjunction with SERVIO HMS or POS, you will get a comprehensive picture of your enterprise's operations.
