SERVIO HMS – effective automation for your hotel
SERVIO HMS is software that quickly resolves automation challenges for any hospitality business – whether it’s a hotel, hostel, health resort, country retreat or glamping site – regardless of the size of its accommodation portfolio. SERVIO HMS automates the operations of all departments within a single control centre and helps management make effective decisions. SERVIO HMS is easy to install and configure, with an intuitive interface. It can be installed either on a local server or in the cloud.
Comprehensive solution
Full automation of the entire guest service process – from booking a room or service right through to check-out.
Development
The SERVIO HMS software module works just as effectively for properties with 5 rooms as it does for those with 1,000 or more. Our solution automates the development of your properties.
Availability of integrations
With us, it’s easy to automate over 80% of a modern hotel’s business processes thanks to our vast range of integrations.
SERVIO HMS – modern and functional software
- Individual and group automated room booking
- Group settlements
- HMS-compatible integrated CRM
- All types of payment arrangements for individual and group guests
- Detailed guest and group profiles with a complete history of visits
- Charges for guests, rooms and groups for basic and additional services
- Convenient management of tariffs and price lists
- Dynamic pricing
- Management of counterparties, contracts and commission charges
- Full control of the room stock (maids) department
- Accounting for equipment hire (skis, bicycles, quad bikes, etc.)
- Task coordinator, dealing with visitors, lost property office
- Two-way synchronisation with the accounts department
- Over 130 reports for department heads and the General Manager, automated statistics
- Internal search based on hundreds of criteria
The benefits of SERVIO HMS for you
SERVIO HMS is a 100% Ukrainian product, designed specifically to meet the needs and requirements of the Ukrainian hotel market. The benefits you’ll enjoy from using SERVIO HMS:
- Compliance with national legislation, with real-time updates;
- Compliance with tax legislation regarding charges, taxes and levies;
- Preparing tax documents in accordance with current requirements;
- 24/7 service and technical support;
- Ease of use and staff training;
- Prompt service for guests - from individuals to groups.
A chessboard or a table – the choice is yours
Easy management of room availability thanks to interactive features. The software module makes it equally easy to manage both individual guests and groups of guests, regardless of their size.
Integrated CRM
You won’t need to look for a third-party CRM to manage your guests. SERVIO HMS already includes a powerful, integrated CRM powered by artificial intelligence! Staying in touch with existing guests, finding new ones, and launching email campaigns and marketing activities is now easy and straightforward.
Event planning module
Plan and manage your events, conferences, banquets and business events in real time. To help you do this, SERVIO HMS features a built-in ‘Events’ module – offering easy and straightforward monitoring of the occupancy of conference halls, meeting rooms and other business spaces. Try it and see for yourself: your conference service is capable of so much more!
Management of the room allocation system and technical services
Manage the tasks of the housekeeping team and monitor their completion. The cleaning schedule for guest rooms and communal areas is now always at your fingertips. Create detailed work lists for the maintenance team, complete with reporting. All of this is even simpler and more efficient with a staff bot on Viber or Telegram.
Transparent reporting and analytics
Tired of calculating your hotel’s performance metrics manually? With SERVIO HMS, automated management reporting, finance, statistics and analytics across dozens of parameters are always at your fingertips. The core software module generates over 130 reports, conveniently organised into categories – guests, operations, finance, management and more. ADR, RevPAR, GOPPAR, OCC, Channel Mix and other metrics are always at your fingertips!
Related modules and integrations
SERVIO HMS implements a wide range of integrations, which will allow you to build a holistic, effective service and accounting system.
PMS-system SERVIO HMS – a room reservation software module that enables effective automation of a hotel business enterprise (hotel, hostel, sanatorium, country complex, glamping, etc.) and consolidates the work of all hotel departments into a single information space. The SERVIO HMS module, featuring a web interface, can be installed on the local server of the enterprise or hosted in the “cloud” on a remote server as a room booking management software solution.
SERVIO HMS: Always with You for Hotels
Any questions left?
Our mission is to provide you with quality and informed answers to all your questions, no matter how complex. Our team of experts is ready to work for you and contribute to your understanding and development.
Leave a questionHow long does it take to implement the SERVIO system?
As a rule, the implementation of the system in a typical hotel is carried out within 3-4 weeks. If you are a confident user of SERVIO HMS, you can get a connection to your database within the same day after submitting an application
Can I get the SERVIO system on a subscription basis?
Yes. All SERVIO software can be taken on a subscription basis. This, by the way, is the best solution for start-up entrepreneurs and new or seasonal hotels, as it allows you to reduce initial costs or minimize them during the off-season.
What does the software subscription amount depend on?
When calculating the price of a software subscription, the number and cost of required software licenses, additional integrations, and commissioning work are taken into account.
What equipment do you offer?
We offer VingCard electronic locks, ElSafe safes, minibars, as well as computer, server and POS equipment necessary for the system to operate.
What guarantee do you give?
We provide a 12-month warranty on our software. The warranty period for equipment depends on the terms specified by the manufacturer.