The integration of the Servio HMS hotel management system with the Ukrainian government app Diia is a modern solution for hotel automation and faster guest check-in. Thanks to the Diia integration, guests can complete a fast check-in via smartphone without paper forms, document copies, or manual data entry by the receptionist. This improves service speed, enhances guest experience, and supports the digital transformation of the hospitality industry in Ukraine.
How the Diya + Servio HMS integration works:
During check-in, the receptionist scans guest data via QR code or document sharing in the Diia app. Passport details are automatically transferred into the Servio PMS/HMS, creating the guest profile, booking record, and registration forms. The process takes only 15–30 seconds, reduces staff workload, and eliminates errors caused by manual data entry.
The integration supports the transfer of key identification documents used for hotel registration, including the internal passport, ID card, and international passport. This ensures compliance with local regulations, personal data protection requirements, and modern security standards. Servio HMS is a Ukrainian PMS/HMS system for hotel automation that covers room management, CRM, booking processes, finance, analytics, and marketing. The Diya module significantly enhances its functionality and enables digital guest service.
Servio has successfully implemented Diia integration across various hotel formats in Ukraine. The solution is already in use at Twins Hotel, Fomich Hotel & Spa, Seven Lakes, Bursa Hotel Kyiv та в багатьох інших готельно-ресторанних комплексахthat adopt digital tools for hotel automation. Hotels report reduced check-in times to 2–3 minutes, no queues during peak hours, reduced printing costs, and improved guest reviews. For guests, this means a fast and convenient check-in experience with minimum bureaucracy.
The Diya + Servio HMS integration is ideal for hotels that want to increase operational efficiency, safety, and technological advancement. Servio provides full implementation: consultation, technical configuration, and staff training. Such digital solutions make hotels more competitive, guest-oriented, and aligned with modern hospitality standards.