SERVIO – the most functional hotel software
Price – from 1,200 UAH per month
- Full automation of a hotel’s business processes – regardless of its infrastructure and the size of its room stock
- Ensures the best possible sales optimisation
- We provide 24/7 customer support
How will SERVIO improve the running of your hotel?
SERVIO HMS is a software tool for hospitality establishments (hotels, hostels, health resorts, motels, etc.) that improves and automates a business’s operational processes. With this system, a hotel gains high-quality room inventory management, a fully automated booking process and guest database management; it significantly reduces service times and provides transparent analytical reports to support management decisions.
Automated booking management
SERVIO is an automated booking management system for your website and OTA channels. It updates room availability and rates in real time and integrates with OTAs, travel websites and booking portals.
Maintaining a client base and settlements
With SERVIO, you won’t miss a single booking – the system makes guest check-in and check-out as quick and convenient as possible. The full history of guests’ stays, their preferences and marketing information are automatically displayed in the integrated CRM.
Management of processes, resources and staff
SERVIO helps you manage hotel services effectively (front office, housekeeping, marketing and sales), keeps track of stock and consumables, and manages equipment hire. The built-in staff CRM includes a feature for planning and tracking all tasks relating to the room portfolio, whilst over 130 analytical reports will help you improve the running of your establishment.
Wide range of integrations
Easily connect additional equipment and third-party software to build a comprehensive hotel automation ecosystem. SERVIO integrates with cash registers and point-of-sale systems, lock systems and access control systems, banking terminals, interactive TV, PBX systems, QR menus and much more.
SERVIO HMS – your hotel automation module
A web-based software module for the efficient automation of the hotel industry, integrating all technical processes into a single information environment.
- automation of the entire guest journey – from room booking to check-out;
- intelligent management of the number pool with automatic load balancing across numbers;
- detailed management of each guest’s profile;
- working with OTA and other sales channels;
- flexible management of quotas, tariffs, special offers and promotional deals.
SERVIO Reservation module
A booking module for a hotel website. It allows guests to select the room they want for their chosen dates and pay for it by bank card in just a few clicks. SERVIO Reservation offers the convenience of booking directly on your website without the need for OTA channels, saving guests time.
Benefits of using SERVIO Reservation:
- all booking enquiries are made online;
- the almost complete absence of the risk of overbooking;
- the ability to embed the module into any website (responsive layout and colours);
- booking a room at several hotels within the same chain, if the chain has a single website;
- the ‘waiting list’ feature – you can join the queue when there are no rooms available for your chosen dates and receive a notification as soon as a room becomes available.
Channel Manager YieldPlanet
An effective tool for automating the management of room inventory sales via OTAs connected to the hotel (Booking.com, Expedia, Airbnb, Hotels24, etc.).
Its advantages:
- automatic synchronisation with SERVIO HMS;
- over 500 OTA channels;
- can operate without HMS;
- has customisable settings;
- a separate price list for each individual OTA channel.
Integrated CRM in SERVIO HMS
SERVIO CRM is an effective tool for managing databases of guests and corporate clients. It ensures high-quality communication, information processing and storage, and gives the hotel a competitive edge in sales and marketing campaigns.
- a web-based solution that is easy to use both with HMS and on its own;
- enables you to organise a system for working with both potential and existing guests and customers, without losing any of them;
- the standard statuses ‘Booking’ and ‘Check-in’ in the hotel system are automatically mapped to ‘Order’ in the CRM.
Popular add-ons for SERVIO
Software RPO
A software-based payment transaction recorder fully replaces its physical counterpart or a cash register, and ensures that receipts are issued in accordance with tax regulations – thereby ensuring that a hotel’s cash transactions comply with the Tax Code of Ukraine or that of other countries (provided that a local software-based payment transaction recorder is used).
Integration with Diya
It significantly reduces check-in time, particularly the time spent filling in registration forms. Integration with the Diya app makes it possible to enter guests’ passport details in literally half a minute, without any unnecessary steps or effort. This has a positive impact on the customer experience and guest loyalty.
SERVIO Pre-CheckIn
SERVIO Pre-CheckIn is a fast check-in tool for hotels that aim to provide guests with maximum comfort and value their time. Once their booking has been confirmed, guests receive a link via which they can enter their passport details themselves at a time that suits them, before arrival. This significantly reduces the time spent at reception.
Cash register – SERVIO POS
The SERVIO POS programme is a workstation to which the necessary equipment is connected and which integrates with other automation modules. The programme’s purpose is to track and monitor sales and customer service, allocate resources efficiently, improve service standards and minimise losses. POS terminals are available for Windows (SERVIO POS Enterprise) and Android (SERVIO POS Base).
- an intuitive interface;
- creating, processing and closing orders;
- splitting and transferring accounts;
- the presence of modifiers;
- setting up different payment methods – cash, non-cash, bank card, etc.).
Smart Spot online menu
A convenient way for guests to order food and drinks and pay their bills simply by scanning a QR code with their smartphone. Maximum payment security, instant ordering and payment!
Other benefits of Smart Spot:
- automatic display of products that are temporarily unavailable, thanks to the stop-list feature;
- a handy product filter that makes searching for the items you need quick and easy;
- the option to leave a tip when paying;
- paying for your order directly via the online menu;
- guests can rate dishes by giving them a ‘like’ – this helps other guests choose the most popular items on the menu.
SERVIO Planner – a module for SPA
The SERVIO Planner software is a tool for the rapid and highly efficient scheduling of treatments at health resorts, holiday centres and spa centres. The module provides all the tools required for convenient client booking, treatment planning and scheduling, taking into account the workload of treatment rooms, service areas and staff. It also allows for the maintenance of client profiles containing medical data, including the ability to track changes in health indicators over time and the prescription of specific treatments.
Functionalities:
- booking clients;
- scheduling procedures, taking into account their duration, working hours, breaks and the workload of the relevant specialists, as well as the availability of treatment rooms;
- the ability to allocate procedures to specialists either manually or automatically;
- a detailed guest questionnaire.
Popular add-ons for SERVIO
Maid bot on Telegram
It organises and streamlines the assignment of cleaning tasks for guest rooms and communal areas to housekeeping staff via SERVIO HMS. Once a task has been completed, the housekeeper confirms this via the bot – the room’s status is automatically updated in the HMS system and it becomes available for sale or check-in.
Statistics for the manager
The app gives managers full control over the company’s performance in real time. It enables them to monitor key performance indicators, respond to changes in these indicators and make effective management decisions in a timely manner. The reports provide information comparing the current period with the previous one. The app is compatible with smartphones running any operating system.
Loyalty app
Designed to maximise convenience for your customers, it encourages additional or repeat purchases. Depending on your needs, it can include features such as: loyalty points, discounts, personal account balances, and online ordering from the menu for delivery – for example, to a specific address or a hotel room. It works on smartphones running Android and iOS.
What is Expert Solution?
Expert Solution was founded in 2006 with the aim of helping the hotel and restaurant business to be competitive, successful and efficient. We decided to combine the experience and knowledge of our employees and developed a set of unique hospitality business management tools.
Vision
Our goal is to be leaders in providing innovative and flexible solutions for automating and optimizing the hotel and restaurant business, contributing to the creation of a highly productive and competitive enterprise for our clients.
Mission
Expert Solution's mission is to become an integral part of the development of the hotel and restaurant business in Ukraine, providing unique software tools and knowledge to increase the competitiveness and efficiency of enterprises in the hospitality sector.
Our team
Our team is a friendly collective of experienced professionals who combine their knowledge and energy to provide the best innovative solutions for the success of your business. We work by providing effective software and hardware tools, professional support and high-quality service aimed at achieving your goals.
History
Expert Solution was founded in 2006 to support the hotel and restaurant business in Ukraine. We created the accounting and management software SERVIO, implement it and provide service support. Our company is also the official representative of ASSA Abloy Global Solutions.
Our partners
ASSA ABLOY Global Solutions
Stockholm, Sweden
The world's leading manufacturer of hotel security systems
Diya
Kyiv, Ukraine
Mobile application with electronic documents and personal data from registers
Finmap
Kyiv, Ukraine
Онлайн-сервіс для фінансового обліку та управління грошовими потоками бізнесу.
Maestro Hotel Management
Odesa, Ukraine
Strategic partner in the creation and management of premium 4-5 star hotels and restaurants
Premier Hospitality Consulting
Kyiv, Ukraine
Hotel consulting, hotel staff training
Ice Professional
Ostrava, Czech Republic
Architecture, design and construction of ice arenas
Що кажуть наші клієнти
Завдяки Servio ми швидше приймаємо замовлення, розраховуємо гостей і закриваємо чеки. Загалом зросла швидкість, став менший час очікування, стало менше плутанини для гостей та для самого персоналу. Я впевнена в програмі Servio, оскільки технічна підтримка завжди на звʼязку, і будь яке технічне питання буде вирішено до запари.
Ми довго шукали програмне забезпечення, яке автоматизує і пришвидшить всі наші робочі процеси. Для вирішення цього питання ми звернулись до команди Servio, які допомогли нам, і ми їм дуже вдячні. Разом із Servio стало набагато краще працювати, менше черг і швидше проходять замовлення.
Загальні враження хороші. В порівнянні з іншими програмами, Servio набагато зручніше і швидше працює, також дуже зручне QR-меню. В користуванні дуже комфортне, дякую.
Співпрацює з компанією Експерт Солюшн вже 15 років. У готелі встановлена готельна програма Servio та електронні замки VingCard. Ми дуже раді, що не помилилися у виборі партнера! Якісна продукція, оперативна підтримка та професійні співробітники.
Співпрацюю з компанією Експерт Солюшн більше року. Напрямок: обслуговування електронних замків VingCard і сейфів Elsafe. Фахівці компанії завжди нададуть висококваліфіковану підтримку. Бажаю процвітання та подальшого розвитку!
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Request a call back and our specialist will contact you as soon as possible.