Expert Solution: automation of the hotel and restaurant business

24/7 support

It works 24/7, answers by phone, e-mail or in bots.

Safety guarantee

We guarantee the confidentiality and security of all your data in our system.

No glitches

Our servers are hosted on the best server platforms in Germany

Flexibility

A system that adapts to the needs of businesses of any scale.

Wide functionality

A large number of software options and integrations.

Staff training

The ability to train personnel in the operation of the system in online and offline mode, both in a group and individually.

The first SERVIO software modules were created in 2008 with the aim of helping the hotel and restaurant businesses of Ukraine to be competitive, successful and efficient. Thus, we decided to combine the experience and knowledge of our employees and developed a set of unique enterprise management tools in the hospitality sector. Since then, we can boast of more than 5,000 implemented projects and entry into the markets of such countries as the USA, Poland, Austria, Moldova, Kyrgyzstan, Uzbekistan, Kazakhstan, Spain, UAE, Hungary and others.

How long does it take to implement the system?

For the subscription option, the system implementation in a typical hotel is carried out within 3-4 days. For the option of purchasing licenses for permanent use - 3-4 weeks.

How is staff trained to work with the program?

Training of personnel with automation tools can be both group and individual and is conducted online, according to a plan previously approved with the customer.

Can I buy back a rented Servio system?

Yes, SERVIO software can be purchased by paying the cost of licenses.

What does the cost of a subscription to a phone depend on?

The cost of a subscription to the program depends on the type of configuration (Base or Enterprise), number pool (number of rooms), and the availability of additional modules and integrations.

How is the system implemented when purchasing licenses?

The implementation of the automation system takes place in several stages:

analysis of the enterprise and identification of its needs, formation of a commercial offer;
conclusion of a contract;
supply and installation of equipment (if included in the project);
preliminary configuration of software modules (help systems, reporting forms, access for each user);
staff training;
launching the automation system and monitoring its operation in the first days;
technical support.

What equipment is required for the program to work?

To work with the program, you need standard computer equipment, the technical characteristics of which must meet the minimum requirements specified in the program instructions..

How is service support after launch?

After launching the program, we provide 1 month of support of the maximum category. In the future, for customers on a subscription basis, maintenance (in a particular category) is included in the monthly payment. Customers who have purchased licenses can conclude a service contract for maintenance or pay for the work actually performed.

What guarantee do you give?

The software is guaranteed for 12 months. This means that issues related to possible errors in the program or system pre-configuration that were not performed during the pre-configuration process for one reason or another are handled free of charge.