About the software Servio

For the subscription option, the system implementation in a typical hotel is carried out within 3-4 days. For the option of purchasing licenses for permanent use - 3-4 weeks.

Training of personnel with automation tools can be both group and individual and is conducted online, according to a plan previously approved with the customer.

Yes, SERVIO software can be purchased by paying the cost of licenses.

The cost of a subscription to the program depends on the type of configuration (Base or Enterprise), number pool (number of rooms), and the availability of additional modules and integrations.

The implementation of the automation system takes place in several stages:

• analysis of the enterprise and identification of its needs, formation of a commercial offer;
• conclusion of a contract;
• supply and installation of equipment (if included in the project);
• preliminary configuration of software modules (help systems, reporting forms, access for each user);
• staff training;
• launching the automation system and monitoring its operation in the first days;
• technical support.

To work with the program, you need standard computer equipment, the technical characteristics of which must meet the minimum requirements specified in the program instructions..

After launching the program, we provide 1 month of support of the maximum category. In the future, for customers on a subscription basis, maintenance (in a particular category) is included in the monthly payment. Customers who have purchased licenses can conclude a service contract for maintenance or pay for the work actually performed.  

The software is guaranteed for 12 months. This means that issues related to possible errors in the program or system pre-configuration that were not performed during the pre-configuration process for one reason or another are handled free of charge.