Privacy Policy

Last updated date: [11/17/2025]

1. GENERAL PROVISIONS

This Privacy Policy explains how Expert Solution LLC (hereinafter referred to as the Company, "we") collects, uses, stores, transfers and protects personal data of users of the website https://expertsolution.com.ua/en/.

We pay special attention to the protection of personal information and act in accordance with:

• Law of Ukraine "On Protection of Personal Data";
• The EU General Data Protection Regulation (GDPR);
• Other current regulatory legal acts in the field of information protection.

By using our site, sending us your data, or interacting with our services, you confirm that you are familiar with this Policy and agree to its terms.

2. WHAT DATA DO WE COLLECT

We collect only the personal data that is necessary for the correct functioning of the site, provision of services, and feedback.

2.1. Data you provide voluntarily

This data is provided by you by filling out forms on the website or when corresponding with us:

• first and last name;
• email address;
• phone number;
• company name and your position (if applicable);
• the content of messages, requests or comments;
• any other data that you provide on your own initiative.

2.2. Data collected automatically

While browsing the site, technical data is automatically recorded:

• Your device's IP address;
• browser type, language and version;
• тип операційної системи;
• date and time of visit;
• pages viewed and actions on the site;
• referral URL;
• other technical parameters that help improve the site's performance.

Such data does not allow us to identify you without additional information.

3. PURPOSE OF PROCESSING PERSONAL DATA

Personal data is processed exclusively for clearly defined purposes, including:

• responding to your requests and inquiries;
• providing consultations, technical support and services;
• formation and implementation of contractual relations;
• individualization of user experience;
• analytics and improving the quality of the site;
• marketing communications (only with your separate consent);
• compliance with legal requirements;
• ensuring information and technical security.

4. LEGAL BASIS FOR PROCESSING

Personal data is processed on the basis of:

• your consent - when you voluntarily provide data;
• contract - when processing is necessary to fulfill the terms of cooperation;
• the Company's legitimate interests — for example, to improve the operation of services or protect against fraudulent activities;
• fulfillment of legal requirements — when required by law.

5. HOW WE USE YOUR DATA

Personal data is used exclusively for the purposes specified in the Policy.
We do not sell or transfer your data to third parties without lawful grounds.

The company applies a set of measures to ensure confidentiality and protect your data from:

• unauthorized access;
• accidental loss;
• unlawful alteration or disclosure;
• technical failures.

6. TRANSFER OF DATA TO THIRD PARTIES

We may transfer your personal data exclusively to those partners who ensure the operation of our service, namely:

• hosting and server service providers;
• email sending services;
• analytical platforms (e.g. Google Analytics);
• CRM and communication systems.

All partners operate under confidentiality agreements and process data only to provide the relevant services.

7. PROTECTION OF PERSONAL DATA

To ensure the security of personal information, we use:

• SSL/TLS encryption of transmitted data;
• secure servers;
• access control systems;
• regular security audit;
• antivirus and analytical monitoring.

We strive to provide the highest possible level of protection, however, no system for transmitting data over the Internet can guarantee absolute security.

8. YOUR RIGHTS

You have the right:

• receive information about the processing of your data;
• request correction, updating or clarification of data;
• request the deletion of your data (the right to be forgotten);
• restrict processing;
• receive your data in a machine-readable format;
• withdraw consent to processing at any time;
• object to data processing;
• file a complaint with the regulatory authority.

You can always contact us via the contacts listed in section 11.

9. COOKIE FILES

Our website uses cookies for the following purposes:

• technical support for the functionality of the site;
• remembering your settings;
• attendance analytics;
• marketing activities (with your consent).

You can restrict or block the use of cookies in your browser settings.
However, this may affect the correct operation of the site.

10. CHANGES TO THE PRIVACY POLICY

We reserve the right to update this Policy from time to time. Any changes will be posted on this page with the current update date.
We recommend that you periodically review the Policy to review any changes.

11. CONTACT INFORMATION

If you have any questions, comments, or want to exercise your rights regarding personal data, please contact:

LLC "Expert Solution" Address: Kyiv, Yaroslavska St., 39G
Email: support@servio.com.ua
Phone: +38 (044) 537-0168; +38 (097) 537-0168

We will respond to your request within 30 calendar days.

12. DATA STORAGE PERIOD

We retain personal data only for the period necessary to fulfill the purposes set out in this Policy or for the period required by law.

After the storage period ends, the data is deleted or securely anonymized.

13. INTERNATIONAL DATA TRANSFER

If the processing of your data requires the transfer of information outside of Ukraine, we ensure an appropriate level of protection by using:

• EU standard contractual clauses;
• mechanisms provided for by the GDPR;
• other legal tools to ensure confidentiality and security.