SERVIO CRM: An Integral Component of Business
The CRM system integrated into SERVIO HMS helps automate customer interaction and increase the efficiency of the sales department. Each column in the tables can be customized to your needs, with sorting, grouping and filtering options, and in each section you can customize the list and placement of columns
Ease of use
A web solution that is convenient to work with both within HMS and separately
Working with clients
Organize work with potential future guests and don't lose current ones
HMS integrated solution
Typical hotel statuses – “reservation” and “check-in” are automatically mapped to “order” statuses in CRM
Key aspects
- A single customer base and end-to-end guest profile data
- Maintaining company cards
- Access to the history of previous guest arrivals
- Quick view of customer transactions
- Formation of new orders
- Managing guest tasks
- Flexible filter setup and saving of custom templates
- Connecting a telegram bot for communication
- Sending notifications to email
- Adding events
- Connecting SIP telephony
Our advantages
SERVIO CRM is a modern business development tool that helps hotels stay one step ahead in the competitive market. The system can be adapted to the specific needs of a hotel company, regardless of its size - a small hotel or a hotel chain with a large total number of rooms
With CRM, you can track your customers' interaction history, preferences, and needs in one place, which helps improve service efficiency and develop more personalized marketing strategies.
Using statistical tools in CRM will help you analyze customer behavior, identify trends, and predict their future needs. Also, up-to-date statistical data helps optimize service processes, improve service quality, and increase overall customer satisfaction.
The “Orders” section in the CRM system will allow you to effectively monitor the status of your customer service from the beginning of communication to the eviction of guests or groups of guests.
The section contains detailed company profiles, including important information such as contact details, interaction history, current deals, key contacts, and other necessary details.
Related modules and integrations
SERVIO CRM has implemented a range of integrations that will allow you to build a holistic, effective service and accounting system.
Telegram bot
SIP telephony
Any questions left?
Our mission is to provide you with quality and informed answers to all your questions, no matter how complex. Our team of experts is ready to work for you and contribute to your understanding and development.
Leave a questionWhat does integrated CRM provide?
Integrated CRM in SERVIO HMS allows you to manage your customer base more holistically – you will be able to process potential customers, both individual and partner companies, build future interactions with them. And current customers will automatically go through sales funnels
Can I get a CRM system on a subscription basis?
Yes, if you have purchased the basic SERVIO HMS system by subscription, then the additional CRM module can also be obtained by subscription.
What are the ways to communicate with guests directly in CRM?
You will be able to communicate with your guests thanks to the connected telegram bot, mail and via telephony, if the latter is integrated with the system.