Interactive QR menu for the SMART SPOT restaurant

Using the example of the integration between Servio and Raiffeisen Bank Aval

Modern, high-quality service is based on two fundamental components: the guest experience and interaction with the customer, and the speed of service. An interactive QR menu is one of the tools that offers guests both a new experience and convenience: they can choose their favourite dish and pay for their order online with a single click. All they need to do is scan the QR code with their smartphone to access your restaurant’s menu and pay for their chosen dishes straight away. A particular benefit for the restaurant is full control and security over payments, as well as the convenience and speed of the service.

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Who needs it?

Taste and convenience in one app: choose from Smart SPOT!

Cafés, bars and restaurants

The SMART SPOT app simplifies and speeds up guest service in restaurants. It makes ordering food and drinks, and paying for them, quick and easy. Another advantage is that it makes the staff’s work easier. Overall, this automation creates an atmosphere of high-quality service and boosts guest loyalty.

Pool area, sun loungers, gazebos

The app enhances guests’ holiday experience and improves the speed and accuracy of service in areas such as swimming pools, gazebos and sun loungers. It effectively automates service provision at public swimming pools, beaches and other leisure venues for adults and children.

Room service

SMART SPOT makes room service in hotels quick and efficient. No more mistakes or delays with room service, the list of services ordered or payment for them. Thanks to the app, guests enjoy more service options, whilst the hotel generates additional revenue.

Key benefits of the app

Setting the tip amount

Smart Spot allows you to set the tip amount according to your preferences or requirements. You can choose either a percentage of the order total or a fixed amount.

Calling a third-party system

The application is designed to interface with other systems to ensure maximum efficiency and integration.

Ordering additional services

Make your guests’ stay unforgettable: Smart Spot allows you to book additional services to ensure maximum comfort and enjoyment for every visitor.

Paying a bill with bonus points

Do you have a loyalty scheme or rewards for guests? The Smart Spot app can redeem virtual points for services at your venue and further boost visitor loyalty.

More choice for guests

Using the app, guests can choose a table at your restaurant themselves and book it. Smart Spot will automatically forward the details to the restaurant manager.

Smart links — maximum convenience in one click!

Smart links on your website will allow visitors to easily leave a review and share their impressions of your venue, or sign up to your social media channels or loyalty scheme. Add a QR code with the relevant link and guests will be taken straight to exactly where you want them to go. More engagement means greater customer loyalty and increased revenue for your venue!

The entire interactive menu – in a single QR code

You no longer need to spend money on printing and updating paper menus. From now on, it’s all in the QR code in the Smart Spot app: simply scan it and enjoy quick ordering and payment for food and drinks.

Order formation

Every order offers a new experience of personalised service for your guests. Smart Spot lets you create your own unique orders exactly as you wish.

One-click payment

Integrating the Smart Spot payment module ensures full control over secure payments in real time.

Convenience for staff

Less time spent processing orders, more time dedicated to service and guest comfort. The Smart Spot bot immediately shows the venue’s staff which orders have been paid for: no confusion, and more attention for every guest.

Book tables in advance

Guests can now book their chosen table at your restaurant themselves. With just a few clicks, Smart Spot will automatically send all the booking details to the dining room manager.

The benefits of an electronic QR menu for you

Time is the most valuable asset we all have. The speed of service in a restaurant is one of the key criteria for good service. Introduce an electronic interactive menu at your establishment and say goodbye to complaints about having to wait for a waiter or slow service. After all, guests can now place their orders themselves as soon as they are seated.

And that’s not all the benefits of an electronic menu. Among others:

vibrant photos and up-to-date prices help customers make quick choices and increase the average spend;
the kitchen or bar sees the order straight away and starts working on it;
staff in the dining area have more time to provide service and interact with guests;
even the slightest change to the menu is displayed instantly;
forget about the ongoing costs of expensive printing.

Furthermore, no printed menu can provide such detailed information about a dish – from the full list of ingredients to recommendations for drinks or other dishes that pair perfectly with your chosen dish.

Your guests will be satisfied and will have confidence in the quality of the food.

QR-меню – технологічна перевага вашого бізнесу

Comprehensive technological solutions for cafés, bars and restaurants create additional competitive advantages. It is not just a question of speed of service, the absence of human error, up-to-date menus and ease of payment.

The system offers a range of tools for various types of leisure activities:

automatic language selection for international guests;
the menu on your smartphone is always to hand; no queues or waiting, even in peak season;
convenient payment via Apple Pay or using points from your loyalty scheme;
closing a hotel room account.

This latest feature enhances the quality of service and guest comfort at the hotel. After all, whilst relaxing by the pool or in the gazebo, or enjoying the bar in the water park, guests do not need to carry their wallets with them. All purchases are automatically added to their bill, which is settled upon check-out.

Try the QR menu to build customer loyalty and encourage repeat visits.

Order formation

Placing a QR code on a table, deck chair, etc.

Go to a convenient interactive menu

Selecting the interface language

Automatic sending of cooking orders

Payment

Convenient one-click payment: Pay for hotel services without the slightest effort

Raiffeisen Bank Aval

Payment via Raiffeisen Bank Aval processing at the hotel is a safe and convenient way to pay for services, which provides the highest level of financial data protection and simplifies the payment process for guests.

Total 1.3% from the transaction

Thanks to the processing of Raiffeisen Bank Aval, guests can use the payment service with a commission of only 1.3% of the total transaction amount. This is a reliable and profitable payment method, while ensuring low service costs and maximum comfort for guests

Account allocation for sole proprietors, LLCs

The division of the account between a Sole Proprietorship (SPO) and a Limited Liability Company (LLC) can be carried out in various ways, depending on the specific conditions and agreements between the parties.

Загальний інтерфейс

Зручний інтерфейс Smart Spot адаптований для використання на смартфонах з найпопулярнішими операційними системами і працює без встановлення додатків. Гість отримує легкий доступ до меню закладу зі зручним переглядом. Також є можливість обрати зручну для відвідувача мову, а після замовлення здійснити оплату та залишити відгук про своє враження від закладу.

Виклик офіціанта

Виклик співробітника залу здійснюється в один клік, після чого у відвідувача з’являється сповіщення про підтвердження виклику. У цей час гість може зайнятись своїми справами або просто розслабитись та насолоджуватись комфортом закладу, знаючи, що офіціант буквально за хвилину дві підійде та прийме замовлення.

Бронювання столів

Зручна функція, що покращує сервіс та позитивно впливає на лояльність відвідувачів. Адже бронювання столу можна зробити самостійно – обрати оптимальне для себе чи улюблене вільне місце, вказати зручну дату та вільний час. І не перейматись, що на потрібний вечір чи обід у закладі не знайдеться вільного місця.

Програма лояльності та оплата

Smart Spot одночасно підтримує програму лояльності та безготівкову оплату. Особливо корисною ця функція є для постійних відвідувачів та учасників програми лояльності закладу. Гість може оплатити замовлення не лише карткою за допомогою Google Pay та Apple Pay, а ще і накопиченими бонусами.

Закриття на номер в готелі

Ця корисна і дуже практична функція дає можливість гостю замовити страву в номер безпосередньо через QR-меню, не звертаючись фізично до співробітників ресторану. А оплатити замовлення — при виїзді з готелю. Це легко, швидко та зручно.