How does SERVIO facilitate and improve hotel operations?

SERVIO is a robust hotel management software designed to streamline operations for hotels, hostels, and sanatoriums. This integrated hotel management system optimizes various aspects of the hospitality business, enhancing efficiency through hotel automation. It simplifies guest room management, automates booking processes, and elevates service quality with tools like cloud-based hotel management and advanced analytics.

Hotel programs

Booking management from the website and OTA channels

SERVIO provides a web-based hotel reservation system that automates hotel booking management. It ensures seamless hotel booking automation by updating room availability and prices in real-time. The system integrates with OTA channels, travel portals, and hotel channel manager systems, enabling efficient booking hotel channel manager functionality to maximize occupancy and revenue.

Hotel programs

Maintaining a client base and settlements

With SERVIO’s hotel CRM software, guest registration and automated hotel check-in processes are fast and user-friendly. The integrated CRM maintains a comprehensive client database, storing the entire history of guests’ stays. This hotel guest management software ensures personalized service and efficient settlements, enhancing guest satisfaction.

Hotel programs

Resource and personnel management

SERVIO excels in hotel inventory management and hotel housekeeping management software capabilities. It manages housekeeping tasks, tracks inventory, and resolves rental issues. The built-in CRM for staff enables planning and monitoring of engineering and maintenance tasks for guest room automation. With over 130 analytical reports, SERVIO empowers hotels to optimize operations and make data-driven decisions using its hotel revenue management tool.

Hotel programs

Wide range of integrations

SERVIO offers a cloud-based property management system that integrates with additional equipment and third-party software, creating a comprehensive platform for spa automation and hospitality management. It connects with PRRO/RRO, bank terminals, locking systems, television and dispatching systems, QR menus, PBX, and more. This ensures a fully automated, cohesive system tailored to the unique needs of your property, delivering seamless automation of sanatoriums.

Popular add-ons for SERVIO

Hotel programs

Software RPO

A software fiscal registrar is a tool that completely replaces a physical fiscal registrar or cash register and allows you to fiscalize checks, ensuring that cash transactions comply with the tax code of Ukraine (or other countries when using local PRRO).

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Hotel programs

Integration with Diya

A convenient way to fill out guest forms at the front desk: integration with the Diya app allows you to quickly and accurately enter guest passport data without unnecessary effort. This significantly increases the speed of service during check-in and improves the guest experience.

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Hotel programs

Quick guest check-in tool

SERVIO Pre-CheckIn is a necessary tool for modern hotels that strive to provide maximum comfort to their guests. After confirming the booking, the guest receives a web link where he can enter his passport data himself. This allows you to significantly reduce the time spent at the reception desk during check-in.

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Popular add-ons for SERVIO

Hotel programs

Maid bot on Telegram

This simple bot allows you to organize and speed up the procedure of transferring room cleaning tasks from the SERVIO HMS PMS system to maids. Upon completion of the task, the maid indicates this in the bot and the room is automatically removed from cleaning in the PMS system. 

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Hotel programs

Statistics for the manager

The smartphone application, available for all operating systems, gives the manager constant control over the work of the enterprise. A convenient dashboard allows you to monitor key indicators and quickly respond to their changes. Integrated reports provide detailed information about the current situation compared to the previous period, helping to make effective decisions.

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Hotel programs

Loyalty app

The mobile loyalty and ordering application is designed for maximum convenience of your customers and is available for Android and iOS. Depending on the customer's needs, it can be equipped with the following functionality: loyalty (bonuses, discounts, personal balance), online ordering from the menu for delivery (to the address or to the hotel room).

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What is Expert Solution?

Expert Solution was founded in 2006 with the aim of helping the hotel and restaurant business to be competitive, successful and efficient. We decided to combine the experience and knowledge of our employees and developed a set of unique hospitality business management tools.

Expert Solution

Vision

Our goal is to be leaders in providing innovative and flexible solutions for automating and optimizing the hotel and restaurant business, contributing to the creation of a highly productive and competitive enterprise for our clients.

Expert Solution

Mission

Expert Solution's mission is to become an integral part of the development of the hotel and restaurant business in Ukraine, providing unique software tools and knowledge to increase the competitiveness and efficiency of enterprises in the hospitality sector.

Our team

Our team is a friendly collective of experienced professionals who combine their knowledge and energy to provide the best innovative solutions for the success of your business. We work by providing effective software and hardware tools, professional support and high-quality service aimed at achieving your goals.

Expert Solution

History

Expert Solution was founded in 2006 to support the hotel and restaurant business in Ukraine. We created the accounting and management software SERVIO, implement it and provide service support. Our company is also the official representative of ASSA Abloy Global Solutions.

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