SERVIO RESERVATION – booking module for the website
SERVIO RESERVATION – Quick Booking
SERVIO Reservation offers a convenient booking experience, a quick search for the right room and dates of stay at the hotel, the option to pay for your booking online, and a simpler, faster check-in process. All information regarding the booking is instantly transferred to the HMS system, and the receptionist simultaneously receives comprehensive details to facilitate the guest’s stay.
Automation
Accurate booking details at any time – based on information from HMS
Convenience
With just a few clicks, guests can choose their preferred room and dates of stay, and pay for it online by card
Easy integration with the website
The booking module can be integrated with any website, customising it to match the required style and colours
Functionality
- a user-friendly, modern design, with all rates and room categories clearly displayed at the first stage of the booking process;
- adaptability to any device, operating system and website style;
- an increase in the number of direct bookings made via the hotel’s website;
- the sale of package deals and additional services when booking a room.
- secure online payments – the guest pays directly via the bank’s website;
- to increase direct bookings – set up Google Hotel Ads;
- the use of booking incentives – displaying the lowest rate, the number of rooms remaining, and promotional rates;
- guest’s personal account;
- a low commission – just 3% of the total value of all successful bookings made via the module.
Our advantages
Modern hotel software – your competitive advantage, maintaining your brand identity at every stage of guest interaction, convenience, speed and intuitive functionality.
Flexible financial settings
SERVIO Reservation helps you manage tax calculations and eliminates the risk of human error. Here are the handy financial calculation tools the programme offers:
- Joint payment for accommodation and tourist tax. Enable this option and the tax will be added automatically to the bill – the guest will not be able to remove it accidentally or deliberately, or pay for the room without including the tax.
- Visibility of special offers. Choose for yourself how many days before check-in special offers will be visible in the search results or will disappear from them.
- The booking module now runs on a custom subdomain. Instead of the standard address, set up your own link – this significantly boosts your guests’ trust and loyalty.
- Our online booking system adapts to the internal policies of the hospitality establishment. All restrictions regarding the visibility of rates, check-in and check-out times can be edited in the company profile. This is an effective sales tool, as it allows you to quickly amend the terms of the contract and manage demand depending on the situation.
Interface
Interface – displays prices, supports pop-up windows, and provides information on availability by number.
Enables the display of the lowest room rates for each calendar day. The format shows the lowest price for a room of a specific category available for booking on a given date, or rooms available at the lowest rates subject to certain booking conditions (minimum stay, number of nights, number of rooms, etc.).
The benefit for guests is that they can view rate trends in real time and choose the most cost-effective stay dates or room category for themselves, which provides an additional incentive to choose to stay at a particular hotel.
If there are only a limited number of rooms of a particular category, or of rooms in the establishment as a whole, available for the period selected by the guest, a separate message regarding the remaining rooms is displayed. This encourages the guest to make a decision more quickly and increases room sales.
Pop-up windows are displayed on the booking module under the following conditions:
- when the booking module is launched;
- when searching for the right room for the first time;
- when proceeding to select additional services;
- displaying additional adverts to guests directly within the booking module;
- notifications about additional features, events or services;
- important notices and information regarding guests’ accommodation.
If there are only a limited number of rooms of a particular category, or of rooms in the establishment as a whole, available for the period selected by the guest, a separate message regarding the remaining rooms is displayed. This encourages the guest to make a decision more quickly and increases room sales.
Integration with the website and SERVIO HMS
The booking module is integrated with the hotel management system – SERVIO HMS. They constantly exchange information in real time, so the module will always display up-to-date rates and rooms available for sale. Completed bookings are instantly transferred to the HMS, which effectively reduces the risk of overbooking to zero.
Information about payments made by guests on the website is immediately fed into the system – you’ll have access to all the relevant details for every booking at any time: number of room-nights, rate, payment status, and so on. This means the hotel administrator does not need to waste time searching for the relevant booking or payment details, and the check-in process is significantly speeded up. This, without a doubt, has a positive impact on guest loyalty and their assessment of the quality of service at the hotel.
Guest’s personal account
Guests can log in to their personal account on the hotel’s website and book a room under special terms available exclusively to them. For example, a discount for regular guests, loyalty scheme members, holders of a promotional code, and so on.
Payment system
A fully-fledged payment system can be integrated with the booking module – the hotel will receive payments directly into its account for bookings made on the website.
You can also set up a convenient payment link separately, outside the website and the booking module. Guests benefit from convenience, ease and security when making payments, whilst the hotel receives advance payment via a convenient method. Confirmation of such a payment is automatically sent to the hotel’s system and requires no further action or confirmation.
Analytics and marketing integrations
Facebook Pixel and Google Tag Manager are already integrated into the booking process. This means you can track user behaviour patterns, use this data to set up various advertising campaigns, and manage sales effectively.
Related modules and integrations
SERVIO RESERVATION has implemented a range of integrations that will allow you to build a holistic, effective service and accounting system.
Any questions left?
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