SERVIO – the most functional hotel software
Price – from 1200 UAH / month
- Automation of all hotel business processes
- Ensures the most effective sales
- 24/7 support
How does SERVIO facilitate and improve hotel operations?
SERVIO is a highly effective tool for hotels, hostels, and sanatoriums that allows you to optimize the management of various aspects of the hotel business. The system solves the issues of managing the number of rooms, automating the booking process and guest registration, and speeds up and improves the quality of service.
Booking management from the website and OTA channels
SERVIO offers an automatic hotel reservation management system, updates room availability and current prices in real time, integrates with OTA channels, travel portals, etc.
Maintaining a client base and settlements
SERVIO makes guest registration and check-in as fast and convenient as possible, maintains a client database in an integrated CRM and allows you to store the entire history of guests' stay at the hotel.
Resource and personnel management
SERVIO manages housekeeping, keeps inventory records, solves rental issues, etc. Built-in CRM for staff will allow you to plan and track engineering and other tasks for the room stock. The system has more than 130 analytical reports to improve the operation of the hotel business
Wide range of integrations
SERVIO will allow you to connect additional equipment and third-party accompanying software to build the most effective comprehensive system: integration with PRRO/RRO, bank terminals, locking systems, television and dispatching systems, QR menus, PBX and much more
SERVIO HMS hotel automation core module
A software web module that allows for effective automation of hotel businesses, as well as combining all technical processes in a single information environment.
- Automation of the entire customer service process – from booking to check-out
- Intelligent room management module
- Maintaining a detailed client card and questionnaire
- Working with sales channels
- Flexible settings for price lists and special rates, quotas
SERVIO Reservation module
Booking module for the website. The software module is installed on the hotel website and allows customers to choose the desired room for a given date. SERVIO Reservation guarantees the convenience of booking and the ability to pay for rooms using a bank card. Using the module simplifies the booking procedure and provides customers with a convenient online tool.
- Room reservation requests are made online.
- No risk of overbooking
- The booking module can be embedded into any website
- Ability to select a room from several hotels if a single website is used for them
- Waiting list – if there are no available rooms on the given dates, you can join the queue
Channel Manager YieldPlanet
Software tool for automating hotel sales management on connected online OTA sales channels (booking.com, expedia, etc.).
- Automatic synchronization with PMS SERVIO HMS
- Connection of more than 500 possible OTA channels
- Possibility of working without PMS
- Individual settings
- Maintaining a special price list for each sales channel
Integrated CRM in SERVIO HMS
SERVIO CRM is a modern tool for business development that helps a hotel stay one step ahead in the competitive struggle of the modern market.
- Ease of use – a web solution that is convenient to work with both within HMS and separately.
- Customer service – organize work with potential future guests and don't lose current ones.
- Typical hotel statuses – “reservation” and “check-in” – are automatically mapped to “order” statuses in CRM.
Popular add-ons for SERVIO
Software RPO
A software fiscal registrar is a tool that completely replaces a physical fiscal registrar or cash register and allows you to fiscalize checks, ensuring that cash transactions comply with the tax code of Ukraine (or other countries when using local PRRO).
Integration with Diya
A convenient way to fill out guest forms at the front desk: integration with the Diya app allows you to quickly and accurately enter guest passport data without unnecessary effort. This significantly increases the speed of service during check-in and improves the guest experience.
Quick guest check-in tool
SERVIO Pre-CheckIn is a necessary tool for modern hotels that strive to provide maximum comfort to their guests. After confirming the booking, the guest receives a web link where he can enter his passport data himself. This allows you to significantly reduce the time spent at the reception desk during check-in.
Cash register – SERVIO POS
First of all, the SERVIO POS program is a workplace for service personnel. All necessary equipment is connected to it and integrations with other software modules of the automation system are configured. Allows you to keep records and control of sales, service, helps optimally allocate resources, minimizes costs, and increases the level of service. Cash register for Windows (SERVIO POS Enterprise) and Android (SERVIO POS Base).
- Simple and user-friendly interface
- Work with orders – creation, processing, closing
- Bill splitting and transfer function
- Presence of modifiers
- Setting up work with different types of payments (cash, non-cash, bank card, etc.)
Smart Spot online menu
The interactive online menu is a simple and convenient way for guests to order food and pay their bills by simply scanning a QR code on their smartphone. Maximum security, convenience and speed of the ordering and payment process!
- Stop List – Smart Spot automatically displays products that are temporarily unavailable thanks to the stop list feature.
- Product filter – your guests can easily find what they like thanks to a convenient filtering system.
- Tips – Smart Spot allows you to leave a tip at checkout.
- Payment – guests can pay for their orders directly through the online menu.
- Likes – the likes feature allows customers to rate dishes, which helps other guests choose popular menu items.
Module for SPA SERVIO Planner
The SERVIO Planner program is designed for quick and effective planning of procedures in sanatoriums, boarding houses, and SPA centers. The module is equipped with all the necessary tools for convenient client registration, procedure planning taking into account the occupancy of offices or service locations and the availability of specialists, maintaining guest questionnaires with attached electronic documents, tracking the history of changes in certain indicators, and assigning certain procedures. Functional capabilities:
- Customer record.
- Planning procedures taking into account the workload of service locations and specialists.
- Convenient distribution of procedures (manual or automatic).
- Detailed guest questionnaire.
- Planning the work schedule of specialists, taking into account breaks.
Popular add-ons for SERVIO
Maid bot on Telegram
This simple bot allows you to organize and speed up the procedure of transferring room cleaning tasks from the SERVIO HMS PMS system to maids. Upon completion of the task, the maid indicates this in the bot and the room is automatically removed from cleaning in the PMS system.
Statistics for the manager
The smartphone application, available for all operating systems, gives the manager constant control over the work of the enterprise. A convenient dashboard allows you to monitor key indicators and quickly respond to their changes. Integrated reports provide detailed information about the current situation compared to the previous period, helping to make effective decisions.
Loyalty app
The mobile loyalty and ordering application is designed for maximum convenience of your customers and is available for Android and iOS. Depending on the customer's needs, it can be equipped with the following functionality: loyalty (bonuses, discounts, personal balance), online ordering from the menu for delivery (to the address or to the hotel room).
What is Expert Solution?
Expert Solution was founded in 2006 with the aim of helping the hotel and restaurant business to be competitive, successful and efficient. We decided to combine the experience and knowledge of our employees and developed a set of unique hospitality business management tools.
Vision
Our goal is to be leaders in providing innovative and flexible solutions for automating and optimizing the hotel and restaurant business, contributing to the creation of a highly productive and competitive enterprise for our clients.
Mission
Expert Solution's mission is to become an integral part of the development of the hotel and restaurant business in Ukraine, providing unique software tools and knowledge to increase the competitiveness and efficiency of enterprises in the hospitality sector.
Our team
Our team is a friendly collective of experienced professionals who combine their knowledge and energy to provide the best innovative solutions for the success of your business. We work by providing effective software and hardware tools, professional support and high-quality service aimed at achieving your goals.
History
Expert Solution was founded in 2006 to support the hotel and restaurant business in Ukraine. We created the accounting and management software SERVIO, implement it and provide service support. Our company is also the official representative of ASSA Abloy Global Solutions.
Our partners
ASSA ABLOY Global Solutions
Stockholm, Sweden
The world's leading manufacturer of hotel security systems
Diya
Kyiv, Ukraine
Mobile application with electronic documents and personal data from registers
Maestro Hotel Management
Odesa, Ukraine
Strategic partner in the creation and management of premium 4-5 star hotels and restaurants
Red Button
Tashkent, Uzbekistan
The company creates and implements new, affordable and effective solutions and opportunities for business and society
Premier Hospitality Consulting
Kyiv, Ukraine
Hotel consulting, hotel staff training
Ice Professional
Ostrava, Czech Republic
Architecture, design and construction of ice arenas